Modulet e Kursit
QUALITY AUSTRIA Vienna. Austria in cooperation with UNIVERSITY FOR BUSINESS AND TECHNOLOGY Prishtina, Kosovo OFFER TRAINING AND CERTIFICATION FOR QUALITY SYSTEMS MANAGER AND QUALITY AUDITOR We offer for QMS Modular Courses and send you the following offer for Trainings for Quality Systems Managers (QM) with Examination and Quality Auditor with Examination. with detailed description of the courses. Courses: 6 (six) module Participants: min. 10, max. 20 participants Dates: September 2011. Trainer: Prof. Dr. Edmond Hajrizi and other certified trainers from Quality Austria Duration: 24 days in 10 weeks. Place: University for Business and Technology in Prishtina Costs: • Trainings for Quality Systems Managers (QM) with Examination (Certification): / € 1.490,00 • Training for Quality Auditor with Examination (Certification): / € 490,00 {Fee includes trainer honorary, flight, hotel accommodation, local transportation, translator, course manuals, seminar rooms and equipment and catering, examination and certificates}. 1. Module: Foundations of Integrated Management Systems (IMS) Overview This course is the basis for the entire training program towards becoming a system representative and system manager in the areas of quality management, environmental management, safety and health protection management. The goal is to put diploma holders in the position to understand their organization as a system, to recognize the functions and potentials of management systems, to implement the integration of management systems and to develop them further. The fundamentals of conveying expertise are methods of process and project management along with norms and standards. Techniques in quality management for communication, presentation and documentation are taught in a practice-oriented manner and are further developed in group work in the form of concrete assignments. Prerequisite None Target Groups Specialists who are responsible for implementing and maintaining quality, environmental, and Occupational health and safety management systems. Contents • Fundamentals of management systems • System management as expertise • Management of processes and projects • Norms, standards and their application (in particular ISO 9000ff, ISO 14001, OHSAS 18001) • Communication, presentation and documentation, reporting • Group work / case studies Duration 4 Day(s), 09.00- 17.00 2. Module: Quality Management Systems (QMS) Overview The improvement of systems and processes with the help of quality management systems requires detailed expertise on the series of standards ISO 9000ff. This training course teaches comprehensive know-how of ISO 9000ff, its correct interpretation and its application in quality management. The second focus of this training course is on legal frameworks such as warranty, guarantee, product liability and the Acton Corporate Criminal Liability as well as the management of contractual obligations, be it in outsourcing or in the supply chain. Prerequisite Mastery of the Quality Austria course Requirements of Integrated Management Systems Target Groups Persons who are responsible for the interpretation and/or the maintenance of quality management systems. Contents • Targets,structureandcontentofthequalitystandardISO9000ff • Quality management principles • QM-system process model • Analysis and interpretation of standards • Improvement and optimization of systems and processes • Statutory framework conditions • Managing of contractual obligations • Group work/case studies Duration 3Day(s),09.00- 17.00 3. Module: Applied Integrated Management Systems (IMSA) Overview This course teaches the best possible application of tools and methods for building, integrating and optimizing management systems . Priority is in the conveyance of method competence in applying tools, tested in practice, to concrete tasks in the company. Furthermore, you will learn about the application of various approaches for improvement programs, projects and activities such as FMEA, KVP, Six Sigma, 2Q Method, Quality Circle, QDF, etc. Prerequisite Mastery of the Quality Austria courses: • Requirements of Integrated Management Systems • Quality Management Systems Target Groups Persons who are in charge of the integration and further development of quality management systems. Contents • Techniques and methods in the scope of system design, quality improvement programs, projects and activities. • Analysis techniques, preparation and presentation of information • Creativity techniques, problem solving techniques • Evaluating / Decision – making / Monitoring • The seven quality tools • Audit • Group work/Case studies Duration 3Day(s),09.00- 17.00 4. Module: Strategic Tools and Organizational Development(IMOE) Overview This course teaches know-how regarding strategy and change processes in organizations and Highlights the interactions and correlations in systems. The focus is on cross-linked thinking in the sense of comprehensive under standing of the system, change management in the context of organization development and how to deal with resistance and resulting conflicts. Interfaces and points of contact to the Business Excellence Assessment Model will be developed. Commercial aspects of quality management such as quality costs, shadow costs or brand value are the concluding focal point of this course. Prerequisite Mastery of the courses: • Requirements of Integrated Management Systems • Quality management systems Target Groups Senior and junior managers who integrate quality / environmental / safety and health systems and Further develop organizations. Contents • Organization development, management models • Corporate culture and awareness raising • Motivation • Tools for the development of the company strategy • Change management, leadership • Business Excellence • Commercial basic principles • Quality related costs Duration 3Day(s), 09.00- 17.00 5. Module: Statistical Methods for Decision Making (QME) Overview This course focuses on techniques and methods of controlling and steering on the bases of examining and measuring. Based on quality planning products, this course teaches how to measure processes and systems along the supply chain as well as how to measure customer satisfaction and loyalty. Required knowledge from the fields of statistics, measuring technology and appertaining methods competence, form the contents of this course. Group work will cover examples for application from topics from the entire series of courses. Prerequisite Mastery of all courses in the Quality course series (see Course Structure) Target Groups Senior and junior managers who further develop quality management systems and organizations. Contents • Testing and measuring • Quality planning, test planning • Quality measuring of products and processes • Measuring of customer satisfaction and loyalty • Quality measuring in the supply chain • Statistical design of experiment (DoE) • Probability models and distribution • Statistic evaluation procedures • Control of non-conformities Duration 4 Day(s),09.00- 17.00 1. Exam: Exam Quality Systems Manager (QMP) Contents The contents of the examination relate to fields of knowledge and skills pursuant to the courses • Integrated management systems - requirements • Quality management systems • Integrated management systems – methods and tools • Integrated management systems – strategy and organizational development • Statistical methods for solution finding Prerequisite 4-years of qualified professional experience, of these, two years in quality assurance or quality management, qualification in accordance with the above mentioned courses Format The written examination consists of multiple – choice questions and lasts 60 minutes. The oral examination consists of group facilitation (solving a given case), lasting 1-1/2 hours and concluding presentations per candidate. Certificate Upon successful completion of the examination, the Quality Systems Manager certificate will be issued. Likewise, upon application, the EOQ Quality Systems Manager certificate. Validity of Certificate 3 years Criteria for Extension • Proof (e.g. confirmation by the employer, interim certificate, self-certification)about 3 years of professional experience in the field of quality management • Refresher course for quality managers and quality auditors where they can choose their focus of refresher course of Integrated Management Systems or attendance of one of the following Courses: o Senior Quality Manager o Corporate Social Responsibility o Risk Management Duration 2 Day(s),09.00- 17.00 6. Module: Quality Auditor Overview This course is suitable for executive and junior managers who must assess, evaluate and improve management systems regardless of the structure and size of an organization. Prerequisite Valid Quality Austria certificate Quality Manager. Target Groups Managers and junior managers who have to evaluate, assess and improve management systems Regardless of an organization`s structure and size Contents • ISO 19011:2002 its current status • Implementing internal and external audits • Working with interdisciplinary audit teams • Types of audits • Preparing for audits, audit questions, checklists, preliminary checks, auditing on site • Audit analysis (with methods) and audit report • Correction and improvement measures for the overall optimization of management systems • Process-oriented audits • Qualification criteria for auditors • Communication theory and techniques, status / function / activities / roll, position of the auditor, flow of discussions, negotiation techniques • Case studies Duration 5Day(s),09.00- 17.00 2. Exam: Examination Auditor (subsequent) Content The examination draws on the content of the Quality Austria Auditor course. Pre-requisites • Valid certificate for Quality Austria Quality Systems Manager. Likewise, an equivalent EOQ certificate. • Participation in the Quality Austria Auditor course. • Written proof (e.g. letter from employee, interim certification, personal statement) of 4 Years work experience, at leas two of which are quality related. • Experience executing or assisting quality management system or EM or OH &S System audits Format The written examination consists of multiple choice questions and lasts 30 minutes. The oral examination consists of an interview about the subject matter and communication techniques and lasts 15 minutes. Note If proof of experience can not be presented before the examination, it is still possible to sit the examination. In this case, successful candidates are awarded the status of Auditor Pending. As soon as the proof is presented the certificate will be revised. Certificate Upon successful completion of the examination and presentation of proof of experience, the candidate will receive either: Certificate For Quality Austria Auditor Quality Management Systems Upon application, that of EOQ Quality Auditor. Those with the Quality Austria certificates for Quality Systems Manager will receive all certificates if:proof of experience in both fields has been submitted. If proof of experience has not been presented, the respective auditor certificates will be issued with the status "candidate". Customers with all three certificates can get the certificate for Integrated Systems free of charge. Validity of Certificate 3 years Criteria for extension • Proof of 3 years work experience in the field of quality management (e.g. letter from employee, interim certification, personal statement). • Proof of at least 4 completed quality management system audits or EM system audits amounting to a total of 20 audit days. Refresher courses for Quality Systems Managers and Auditors. Date/Venue Registration for the course automatically registers the participant for the examination on the last day. Certificates Every course concludes with an examination. A Quality Austria certificate is issued upon successful completion. Graduates can use these certificates to their competitive advantage as proof of qualification. National Certificates Graduates of Quality Austria courses will receive Quality Austria certificates in accordance with EN ISO/IEC 17024 upon passing the irexaminations. Because of Quality Austria's accreditation as a personnel certification body, the certificates are equivalent to state-licensed diplomas. Certificates are automatically sent out upon course completion. The validity of Quality Austria certificates is limited to 3 or 5years. After attending a refreshercourse, a request for validity extension can submitted along with proof of required work experience. International Certificates Quality Austria is the only organization in Austria authorized to issue international EuropeanOrganization for Quality EOQ certificates that are recognized in 34 countries. More information you can find on our web page: www.qualityaustria.com
